(for delivery addresses in England and Wales)

All orders placed by 10AM are dispatched on the same day, using a 48 Hour delivery service (Monday – Friday).

All goods are shipped using a variety of services depending on the size and weight of your purchases. For smaller lighter orders (up to 3kg) we use Royal Mail 24 and for heavier or bulky items we use a next day courier service.

Our delivery charges are calculated based on the weight of the items purchased (or volumetric weight in the case of some lighter bulky items e.g. bubble wrap).

If multiple items are purchased the delivery charge will be based on the combined weight of the items so adding additional items may not increase the delivery charge. Items will be bundled together and sent as one parcel where practical to do so subject to the courier weight / volume limits.

Please note that weekends & bank holidays are not considered to be working days. If your order is received before 10AM Monday to Friday, the goods will be dispatched on the same day as your order for delivery on the following working day. Orders received after 10AM on Friday will be dispatched on following Monday.

All prices quoted on our site, and all amounts set above, are exclusive of VAT at 20%. Note that surcharges apply on all courier deliveries outside mainland UK, and next working day delivery is not applicable to deliveries outside mainland UK. For courier purposes, the following destinations are considered as outside mainland UK: Scottish Highlands, Northern Ireland, Southern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles. The postcodes that fall within these areas are: All IV, All KW, PA20-PA78, KA27-KA28, PH4 – PH50, All HS, All ZE, All IM, All BT. Please call or email us for a quote on delivery if your postcode falls into one of these.

Additional surcharge may be applicable on larger items for postcodes starting with AB depending upon the carrier we have to use. We will notify by email, if payable, before the order is dispatched.

If you would like to know the cost for delivery to your area please call us on 075423 36432 or email us at info@pemienterprize.com

The following delivery upgrades are available:

If you are unhappy with a stocked item you have ordered, you may return it for a full refund, credit or exchange within 14 days of purchase. Just call our Customer Service team on 075423 36432, who will issue you with a returns authorisation.

We take great care to ensure our products reach our customers in good condition. However, in the event that you receive a damaged or defective product please call our customer Service team on 075423 36432. We will arrange a collection and credit, exchange or refund at no extra cost to you. 

If you are unhappy with a stocked item you have ordered, you may return it for a full refund, credit or exchange within 14 days of purchase. Please simply call our Customer Service team on 075423 36432, who will issue you with a returns authorisation.

We take great care to ensure our products reach our customers in good condition. However, in the event that you receive a damaged or defective product please call our customer Service team on 075423 36432. They will arrange a collection and credit, exchange or refund at no extra cost to you.